frequently asked questions

Our experienced personal shoppers will substitute (if you allow substitutes on your items and/or order). Your shopper will also contact you via text to review those substitutes as well as add any last-minute items you may need.

Since 1997, Lowes Foods To Go has been offering personal shopping services for our guests and communities we serve. When you shop directly with us (through our Lowes Foods app or at shop.lowesfoods.com), one of our personal shoppers (an employee, or “host” on our payroll) will select your items and contact you about your order via text. Personal shoppers also ensure your order is safely and carefully stored until time of pickup (or delivery). Over time, you’ll get to know the team of personal shoppers at your preferred store and they get to know you and your family as well!

When ordering for delivery, our personal shoppers do everything above as well as load your order into one of our trusted delivery provider’s vehicles.

We recommend paying for your order using the “Pay Online – Credit/Debit” option—this secure, PCI-compliant payment method is safest and fastest option, and this option also includes PayPal payments. We also offer curbside credit/debit payment as well as EBT payment. If paying by EBT, please come inside our store at pickup so we can process your EBT payment.

Your personal shopper takes great pride in selecting only the freshest, finest produce and meats available, and before you submit your order, you can include notes for any special requests (e.g., "I like my bananas really, really green." or "Please select the leanest pork chops possible."). What's more, your personal shopper will learn your preferences as he/she picks additional orders for you.

We keep your groceries fresh until the moment you arrive or when they go out for delivery. Frozen items are kept in freezers, refrigerated items in coolers, hot/fresh items are packed right before we load them into your car or our delivery vehicle.

No, it's not. While other companies often mark up their prices online, Lowes Foods To Go prices are always the same as in-store, and even when you consider the $4.95 personal shopping fee per order or the new $49 annual membership (fee waived), Lowes Foods To Go makes it easy to remember all your items in fewer trips because your shopping lists are saved. Lowes Foods To Go also saves you valuable time to spend with family and friends, which is worth more than money!

Of course! You can add any beer or wine products to your pickup order (NC and SC) or delivery order (NC)! We require a valid, state-issued photo ID to be presented at time of pickup (or at your delivery destination) for orders containing alcohol. In addition to a huge selection of wines and beers by the bottle or can, we've also got 32/64oz. growlers of craft brews from The Beer Den, which are filled fresh for your order. Cheers!

Well of course you can! Just select any of the party trays and catering items available online, and pick up as you would any regular grocery order. View our Catering Menu.

To keep you and our Hosts safe, we recommend downloading and using the new FlyBuy app for pickup orders. FlyBuy lets you indicate when you’re on your way to the store, speeds up your pickup experience, and helps you avoid touching a callbox when you arrive at the store. The FlyBuy app can be downloaded in the Apple App Store and Google Play.